Questions about new registration, login and OVO99 account management
Signing up with OVO99 is easy and free – it takes less than 2 minutes. Click the
Register, fill in your full name, Malaysian phone number, email, date of birth, and password. Verify your phone number with the OTP code sent via SMS. Once verified, your account is immediately active and ready to use.
Requirement: You must be 18 years of age or older.
Yes, completely free with no hidden charges. You only need to make a minimum deposit of RM10 when you're ready to start playing. There are no monthly fees or registration fees.
Go to page
Log In and click the "Forgot password?" link. Enter your registered phone number or email address. An OTP will be sent to reset your password. The process takes less than 2 minutes. If you're still having trouble, contact support@ovo99.biz.
No. Each individual is only permitted to hold one OVO99 account only. Creating multiple accounts — whether using the same or different details — is a violation of OVO99's Terms & Conditions and will result in the closure of all associated accounts and freezing of balances.
An account may be suspended for several reasons:
- 5 consecutive failed login attempts (temporary 15-minute lockout)
- Suspicious activity or fraud detected
- Breach of OVO99 Terms & Conditions
- Your self-exclusion request
Contact live chat or support@ovo99.biz with your account ID number for further clarification and assistance.
For security purposes, changes to contact information cannot be done independently. Please contact the OVO99 support team via live chat or email support@ovo99.biz with proof of identity verification. The update process is typically completed within 24–48 business hours.
Questions about how to top up your account, Malaysian payment methods, and deposit limits
OVO99 accepts all major Malaysian payment methods:
- E-wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
- Direct transfer: DuitNow, FPX
- Internet banking: Maybank2u, CIMB Clicks, Public Bank, RHB, Hong Leong, AmBank
All transactions are in Malaysian Ringgit (RM) only.
The minimum deposit at OVO99 is RM10 for all payment methods. There is no standard maximum deposit limit, though daily limits may vary depending on your chosen payment method. For large deposits exceeding RM5,000 per day, please contact support in advance.
Deposits via Touch 'n Go eWallet, GrabPay, DuitNow, and FPX are typically processed within under 30 seconds. For manual internet banking (Maybank2u, CIMB Clicks), processing may take 5–10 minutes. If your deposit has not been credited after 15 minutes, contact support and include proof of payment (screenshot).
This can happen due to a number of technical factors. Steps to take:
- Take a screenshot of the transaction proof from your banking or e-wallet app
- Note the transaction reference number
- Contact OVO99 live chat or email support@ovo99.biz with the relevant details
Our team will investigate and resolve the issue within 2 working hours.
Your funds are safe – it will be credited or refunded.
No. OVO99 does not charge any processing fees for deposits. However, some banks or e-wallet providers may apply a small fee on their end (typically none for DuitNow and FPX within certain limits). Check with your payment provider for details.
Questions about the withdrawal process, processing times and withdrawal limits
Withdrawals to Malaysian bank accounts (Maybank, CIMB, Public Bank, RHB and others) are typically processed within 15–30 minutes. Withdrawals to e-wallets such as Touch 'n Go eWallet or GrabPay are generally even faster. Large withdrawals exceeding RM10,000 may require additional verification and can take up to 24 hours.
The minimum withdrawal is RM30 per transaction. The standard daily withdrawal limit is RM30,000. For VIP members, the daily withdrawal limit may be higher depending on membership tier. There is no limit on the number of daily withdrawal requests, though each request is processed separately.
Withdrawals may be delayed or declined due to:
- Bonus rollover requirements have not been met
- Bank account details do not match the OVO99 account name
- Identity verification (KYC) not yet completed
- Activities requiring a security review
Check the status in your account or contact support for further clarification.
No. For security and compliance purposes, withdrawals are only permitted to a bank account or e-wallet registered in the member's name. OVO99 does not allow fund transfers to third-party accounts. This is a policy in place to protect against money laundering.
OVO99 does not charge a withdrawal fee for your first withdrawal each day. Second and subsequent withdrawals on the same day may incur a small processing fee of RM1–RM2. Check the latest policy in your account settings or contact support for more details.
Questions about the Welcome Bonus, cashback, VIP promotions and rollover requirements
The OVO99 Welcome Bonus is
100% deposit bonus up to RM888 for your first deposit. How to claim:
- Register a new OVO99 account (click here)
- Make a first deposit of at least RM10
- Bonus credited automatically to your account
A 20x rollover requirement must be met within 30 days before withdrawal. One offer per member, per household, per device.
Rollover (or turnover) refers to the total wagering amount you must complete before bonus funds can be withdrawn. For example: if you receive a RM100 bonus with a 20x rollover, you need to place a total of RM2,000 in bets (RM100 × 20) before the bonus can be withdrawn. Your original deposit is not affected and can be withdrawn at any time without needing to complete the rollover.
In addition to the Welcome Bonus, OVO99 offers a range of exciting promotions:
- Weekly Cashback: Up to 15% of the previous week's net losses
- Weekend Reload Bonus: Top up on Saturday–Sunday for an extra bonus
- Sports Event Bonus: Special enhanced odds during Liga Super and EPL football matches, BWF World Championships badminton and more
- VIP Programme: Exclusive rewards, casino credit cards, and complimentary getaways
- Referral Bonus: Earn commission when your friends sign up and play
Check page
Welcome Bonus for the latest information.
Yes, you can. When making a deposit, you have the option to decline the bonus (opt-out). If you'd prefer to avoid rollover requirements, select "No Bonus" during the deposit process. Your funds will then be free from any rollover conditions and can be withdrawn at any time. This decision cannot be changed once the deposit has been processed.
A bonus may not be credited due to: the bonus having been claimed previously, the minimum deposit requirement not being met, or the promotion having expired. Make sure you select the correct bonus offer at the time of deposit. If the issue persists, contact support within 24 hours of your deposit with proof of transaction.
Questions about slots, live casino, jackpots and how to play at OVO99
OVO99 offers more than 1,000 game titles including video slots, classic slots, progressive jackpots, Live Casino (baccarat, blackjack, roulette, Dragon Tiger, Sic Bo), table games, poker, and much more. Games are powered by world-class providers such as Pragmatic Play, Habanero, Joker, Microgaming, and others. New titles are added every week.
Yes. All games on OVO99 use a Random Number Generator (RNG) that are certified and independently audited. This ensures every slot spin, card hand, or dice roll is truly random and cannot be manipulated. The RTP (Return to Player) for slots averages between 96%–98%.
Yes, most OVO99 slot games are available in free demo mode without needing to log in or make a deposit. This lets you get familiar with the game mechanics, bonus features, and payout patterns before playing with real money. However, winnings from demo mode cannot be withdrawn.
Based on OVO99 Malaysia member data, the most popular games include:
- Slots: Gates of Olympus, Sweet Bonanza, Mahjong Ways, Starlight Princess
- Live Casino: Baccarat (most popular), Speed Baccarat, Crazy Time, Lightning Roulette
- Table Games: Blackjack, Dragon Tiger, Sic Bo
View the
Popular Games for the latest list.
Questions about Liga Super football, EPL, badminton and e-sports betting
OVO99 offers betting on more than 30 sports, including:
- Football: Malaysia Super League, JDT, Kedah FA, EPL, La Liga, Bundesliga, FA Cup Malaysia
- Badminton: BWF World Tour series, Thomas & Uber Cup, Sudirman Cup
- Cricket: IPL, Test Series, T20 World Cup
- E-Sports: Mobile Legends, DOTA2, CS:GO, PUBG Mobile
- Other sports: NBA, tennis, golf, boxing, MMA and more
Live betting allows you to place bets while the match is in progress. Odds are updated in real time based on the current match situation. For example, you can bet on a team to win during a football half-time break, or wager on the next set in a badminton match. This offers far more dynamic opportunities than pre-match betting.
OVO99's policy on interrupted bets:
- Match cancelled: All bets are voided and stakes returned
- Match suspended and resumed within 24 hours: Bet remains valid
- Match postponed by more than 24 hours: Bet voided and stake returned
- Match played at an alternative venue: OVO99 reserves the right to void bets
Check
Terms & Conditions for the full policy.
Yes, OVO99 offers live streaming for a wide range of sports events to members with an active account balance. This feature lets you watch and place live bets simultaneously from a single platform. Stream quality depends on your internet connection speed.
Questions about data protection, 2FA verification, and OVO99 account security
OVO99 uses
256-bit SSL – the same security technology used by Malaysian banks. All your personal information is stored on protected servers and is never shared with third parties without your consent. Our full privacy policy is available at
Privacy Policy page.
To enable 2FA:
- Log in to your OVO99 account
- Go to Account Settings → Security
- Click "Activate Two-Factor Authentication"
- Verify your Malaysian phone number
Once activated, every new login will require an OTP sent to your phone. This additional security layer is strongly recommended.
IMPORTANT WARNING: OVO99 will NEVER ask for your password, credit card number or any sensitive information via email, WhatsApp, Telegram or SMS.
Any such message is a phishing attempt. Do not click any links or provide any information. Forward the original email to privacy@ovo99.biz and report it immediately.
Immediate steps to take:
- Reset your password immediately using the "Forgot Password" function
- Enable 2FA if you haven't already done so
- Contact OVO99 support via live chat NOW to temporarily freeze your account
- Review your login history in your account settings
- If you notice any unauthorised transactions, report them to support with proof
OVO99's security team will investigate within 2–4 hours.
General questions about the OVO99 platform and its policies
OVO99 is fully optimised as a Progressive Web App (PWA) that runs smoothly on any mobile browser – Android or iPhone – with no downloads required. The experience is identical to a native app. You can also "add to home screen" for quicker access, just like an app icon.
The OVO99 VIP Programme has multiple tiers based on your deposit amount and betting activity. The higher your VIP tier, the more privileges you enjoy, including: a dedicated personal account manager, higher withdrawal limits, greater cashback, exclusive bonuses and invitations to special VIP events. VIP eligibility is calculated automatically.
OVO99 offers several support channels:
- Live Chat: Available 24/7 directly on the platform, response in <3 minutes
- Email: support@ovo99.biz – replied within 24 business hours
- Privacy Email: privacy@ovo99.biz – for personal data-related concerns
Our support team is fully Malay-speaking and ready to assist you at any time.
OVO99 is committed to responsible gaming. We provide deposit limit tools, loss limits, self-exclusion breaks (24 hours to 30 days) and permanent self-exclusion for members who need them. If you or someone you know is struggling with a gambling problem, please visit the
Responsible Gaming or contact Talian Kasih at 15999.